Question 1

How do I get started with SmartDraft AI?

Accepted Answer

Getting started is easy! Simply sign up for a free account, complete the onboarding process to tell us about your business, and our AI will recommend the legal documents you need. You can then generate, customize, and download your documents in minutes.

Question 2

What information do I need to provide during onboarding?

Accepted Answer

During onboarding, we'll ask about your company name, industry, business structure, team size, funding stage, and legal priorities. This helps our AI provide personalized document recommendations tailored to your specific needs.

Question 3

Are the generated documents legally valid?

Accepted Answer

Our documents are based on common business practices and may be suitable for many situations. However, we recommend having important documents reviewed by a qualified lawyer before signing, especially for complex transactions or unique situations. We do not guarantee the legal effectiveness of any generated documents.

Question 4

Can I customize the generated documents?

Accepted Answer

Absolutely! Our document editor allows you to modify any part of the generated document. You can add, remove, or edit clauses, change terms, and customize the document to fit your specific needs.

Question 5

What file formats are available for download?

Accepted Answer

You can download your documents in multiple formats including PDF, Word (.docx), and plain text. Pro and Enterprise users also have access to additional formats and can customize the document styling.

Question 6

What's included in the free plan?

Accepted Answer

The free plan includes 5 documents per month, access to basic documents, Smart recommendations, and email support. It's perfect for getting started and testing our platform.

Question 7

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes are prorated and will be reflected in your next billing cycle. There are no long-term contracts or cancellation fees.

Question 8

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service, contact us within 30 days for a full refund.

Question 9

How do I reset my password?

Accepted Answer

Click on "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.

Question 10

Can I add team members to my account?

Accepted Answer

Yes! Professional and Enterprise plans support multiple team members. You can invite colleagues to collaborate on documents and manage permissions from your account settings.

How can we help?

Live Chat

Email Support

Phone Support

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Popular Guides

Setting Up Your First Document

Understanding Smart recommendations

Document Collaboration Best Practices

Document Customization and Review

Frequently Asked Questions